In compliance with the provisions of Law 1581 of 2012, Decree 1377 of 2013 and other concordant rules on personal data protection in Colombia, Nevé Bienestar Integral informs users, patients, allies and visitors of the website www.nevebienestar.com the policies applicable to the processing of their personal data.
The protection of our patients' and users' personal and sensitive information is a fundamental principle of our philosophy of well-being, ethics and confidentiality.
1. Data controller
Responsible: Nevé Wellness Integral
Nevé Bienestar Integral will be responsible for the treatment of personal data collected through its website, digital channels, physical forms, medical records, appointment scheduling and other authorized means.
2. Personal data collected
Nevé Bienestar Integral may collect and process the following types of data:
- Identification data (name, identity document, date of birth).
- Contact information (telephone, e-mail, address).
- Demographic and administrative data.
- Sensitive and health data, such as medical history, clinical information, treatments, diagnoses, images, examinations and medical evolution.
- Payment and billing information, where applicable.
- Website navigation data (IP address, browser type, cookies, access logs).
3. Purposes of treatment
Personal data will be processed for the following purposes:
- Manage scheduling, confirmation and follow-up of medical and wellness appointments.
- To provide health, wellness and clinical care services.
- Prepare, keep and update medical records in accordance with current regulations.
- Follow up on treatments, medical evolution and quality control of the service.
- Comply with legal, contractual, accounting and regulatory obligations.
- Send information related to services, wellness campaigns, reminders and institutional communications (prior authorization of the owner).
- Improve the user experience on the website and perform statistical analysis.
- Attend to requests, complaints, claims and inquiries.
4. Processing of sensitive data
Nevé Bienestar Integral recognizes that health-related data are sensitive data and, therefore, their treatment is carried out with strict security measures, confidentiality and professional ethics.
The processing of sensitive data will be carried out only when:
- The owner has given his explicit, informed and prior authorization.
- Is necessary for the provision of health services.
- Is required by a legal obligation or competent authority.
The holder is not obliged to authorize the processing of sensitive data; however, failure to do so may limit the proper provision of health services.
5. Rights of the owners
According to Law 1581 of 2012, the holders of personal data have the right to:
- Know, update and rectify your personal data.
- Request proof of the authorization granted.
- Be informed about the use that has been made of their data.
- File complaints before the Superintendence of Industry and Commerce (SIC).
- To revoke the authorization and/or request the deletion of the data when there is no legal or contractual duty.
-Free access to your personal data.
6. Holder's authorization
The collection and processing of personal data will be carried out with the prior authorization of the owner, which may be granted in writing, verbally or through digital means, including web forms, informed consent and clinical documents.
In the case of patients, authorization is an integral part of the process of care and informed consent for the provision of health services.
7. Information security
Nevé Bienestar Integral implements reasonable technical, human and administrative measures to protect personal data against loss, unauthorized access, alteration or improper disclosure, especially clinical and sensitive patient information.
8. Use of cookies
The website www.nevebienestar.com uses cookies to improve the browsing experience, analyze site traffic and personalize content. The user can configure their browser to accept or reject the use of cookies.
9. Validity and updating of the policy
This policy is effective as of its publication. Nevé Bienestar Integral may modify it at any time; updates will be informed and published on the website.
10. Contact
For inquiries, requests or complaints related to the processing of personal data, you can contact us through the contact form available at
www.nevebienestar.com.
